Artificial intelligence has moved from buzzword to business-as-usual in under two years. Your customers are using AI to research providers, your competitors are using it to cut admin and sharpen their marketing, and your staff are quietly experimenting with tools like ChatGPT and Copilot to get work done faster. The real question is no longer
Organisations are made up of many functional parts. These parts include such things as marketing and sales, procurement, accounts, product development, and so on, all having their own people, systems, and processes. These components make up what is called the ‘black space’ of the organisation’s structure as is depicted in a typical organisational chart. All
This being the case, and the fact that we all live in a world of interlocking and interconnected systems, and a networked society how do we navigate our way through to create new value as an organisation? Many of these relationships are corrupted by power and self-interest. The issue we face is to do with